Payments
We provide a payment method that ensures safety and security.
macrotellect
Last Update há um ano
1. What payment method do you accept?
We accept payment in credit cards(VISA & Master Card) and Paypal at this point. We also provide Alibaba Express payment method if you prefer.
2. Do you accept bank direct transfers?
If you wish to directly transfer funds through bank transfer, please contact: [email protected]
3. What payment security measure do you use?
We are partnering with Lian Lian Pay Global to ensure your payment information is safe and secure at any time. LianLian Global holds 60+ regulatory approvals and licenses around the world, including all 50 U.S. states. Check out the link below for more info on the secure payment policy:
4. Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer service ([email protected]) for assistance.
5. What should I do if my payment fails when trying to purchase?
We apologize for any inconvenience you may have experienced with your payment. In cases of payment failure, we recommend taking the following steps:
1. Double-check your payment information: Ensure that the payment details you entered, including your credit card number, expiration date, CVV, and billing address, are correct and match the information on file with your financial institution.
2. Contact your financial institution: If you've confirmed that the payment details are accurate, but the transaction still fails, it's advisable to reach out to your bank or credit card company. They can provide insights into any potential issues, such as insufficient funds, transaction restrictions, or suspicious activity on your account.
3. Try an alternative payment method: If you're still unable to complete the payment using your initial payment method, consider using an alternative method, such as a different credit card or a secure digital payment platform such as PayPal.
4. Contact Macrotellect support([email protected]): If you've exhausted the above steps and are still unable to process the payment, please reach out to our customer support team. They will gladly assist you in resolving the issue or finding an alternative solution to complete your purchase.
Rest assured that we value your interest in our consumer-grade brainwave neurofeedback devices, and we are committed to assisting you in any way possible to ensure a seamless payment process.