Payments
We provide a payment method that ensures safety and security.
macrotellect
Last Update 9 bulan yang lalu
1. What payment method do you accept?
We accept payment in credit cards(VISA & Master Card) and Paypal at this point. We also provide Alibaba Express payment method if you prefer.
2. Do you accept bank direct transfers?
If you wish to directly transfer funds through bank transfer, please contact: [email protected]
3. What payment security measure do you use?
We are partnering with Lian Lian Pay Global to ensure your payment information is safe and secure at any time. LianLian Global holds 60+ regulatory approvals and licenses around the world, including all 50 U.S. states. Check out the link below for more info on the secure payment policy:
4. Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer service ([email protected]) for assistance.
5. What should I do if my payment fails when trying to purchase?
We apologize for any inconvenience you may have experienced with your payment. In cases of payment failure, we recommend taking the following steps:
1. Double-check your payment information: Ensure that the payment details you entered, including your credit card number, expiration date, CVV, and billing address, are correct and match the information on file with your financial institution.
2. Contact your financial institution: If you've confirmed that the payment details are accurate, but the transaction still fails, it's advisable to reach out to your bank or credit card company. They can provide insights into any potential issues, such as insufficient funds, transaction restrictions, or suspicious activity on your account.
3. Try an alternative payment method: If you're still unable to complete the payment using your initial payment method, consider using an alternative method, such as a different credit card or a secure digital payment platform such as PayPal.
4. Contact Macrotellect support([email protected]): If you've exhausted the above steps and are still unable to process the payment, please reach out to our customer support team. They will gladly assist you in resolving the issue or finding an alternative solution to complete your purchase.
Rest assured that we value your interest in our consumer-grade brainwave neurofeedback devices, and we are committed to assisting you in any way possible to ensure a seamless payment process.
Yes. To ensure your order arrives smoothly, there are two possible additional expenses:
Shipping Cost
We offer international shipping with two options:
Standard Shipping: Lower cost, delivery in 15–20 days.
DHL Express: Faster delivery in 3–10 days (varies by location and fulfillment center).
You can select your preferred method at checkout. If you’d like to use your own carrier, please contact our support team at [email protected]
Custom Duty (Tariff)
Import duties and tariffs are required by the laws of your destination country. Fees vary depending on the country and are always the buyer’s responsibility.
Please note: it is an international commerce common practice that the importer (the customer) pays these fees. If you would like to know the estimated duty before placing your order, we’re happy to assist—just contact [email protected].
7. Do I need to pay for apps or services?
Most of our apps and services are free to download. Some optional in-app content (e.g., meditation audio guides or activation fees for professional research tools) may require payment, but these are not mandatory.
In short: the core BrainLink experience works without any extra fees beyond the hardware purchase.
8. I found various resellers on platforms such as Amazon, Alibaba, or Ebay selling BrainLink products. Can I purchase from them?
To ensure the best experience and full functionality of your BrainLink product, please purchase only from our official website or an authorized retailer.
Products sold on unauthorized marketplaces (e.g., Alibaba, Amazon, eBay) are frequently outdated or used. These devices are not eligible for our warranty and cannot connect to or work with our latest software updates and services. The lower prices on these sites reflect this lack of support and compatibility.
To guarantee you receive a genuine, fully-supported product, please purchase only from our official website or an authorized reseller. You can find a trusted partner in your region by visiting the link below:
Worldwide: https://o.macrotellect.com/2020/Hardware.html
EU: https://www.mindtecstore.com/Products-from-Macrotellect
US-CA: https://tryhealium.com/try-neurofeedback-at-home
JP: https://www.only-handmade.jp/?pid=149067211
TW: http://www.brain-sh.tw/product_content.php?p_id=134