Warranty & Customer Support
macrotellect
Last Update 2 maanden geleden
1. What warranty policy do you have?
Macrotellect provided you have used it for no more than 20 days from delivery and Macrotellect receives it within 30 days from delivery. For detail on warranty and return policy, please visit our Return&Refund policy page.
http://o.macrotellect.com/2020/ReturnRefundPolicy.html
2. How can I get in touch with customer support?
Feel free to reach out to us during office hours via email at [email protected] or phone at 86-0755-83477781 (Chinese mainland number) and we will get back to you as soon as possible. You can find more contact information on our Contact Page.
https://o.macrotellect.com/2020/Contact_Us.html
3. What if I lost parts and components of BrainLink? Can I buy it separately?
We don't usually sell parts or components separately on our official store. But if you lost component(s) of BrainLink by accident, you can contact us directly via email or phone on our Contact Page:
https://o.macrotellect.com/2020/Contact_Us.html
So as you know, losing parts or components by users does not qualify as a free replacement warranty policy. Extra fees for the components and shipping may apply.
If you wish to contact a product specialist directly via email:
If you are located in the Chinese Mainland, you can visit our Tao Bao store accessory link:
4. Is MindLink your company's product?
MindLink is a product of one of our OME clients back in 2015. Due to the agreement with this particular client, we no longer provide technical support for this product line.